Guest FAQ's

• Does ReiverNet provide Support?

  ReiverNet provides 24/7 telephone support all year round and can be contacted via the local number.

• Does ReiverNet block any sites?

  ReiverNet blocks sites that are known to contain malware such as viruses, worms and Trojans. It also prevents some phishing sites.

• How do I connect to ReiverNet?

  Plug in the ethernet cable, turn on your laptop and open a web browser to accept the terms and conditions. Alternatively if you are using the wireless network, enable your wireless adapter and choose the ReiverNet hotspot.

• Can I use iPass?

  Yes. ReiverNet is iPass compatible.

• Is the connection secure?

  Guests using a wired connection are completely separated from other guests in the hotel and are protected by a firewall when not using a public IP address. Wireless connections are less secure and guests are responsible for encrypting data they transfer and protecting their computers from unauthorized access.

• How do I disconnect from a wired connection?

  You simply unplug the cable from the computer.

• How do I disconnect from a wireless connection?

  You can browse to either http://local.ReiverNet.com/logout or click on logout on the usage monitor.

• Can I access my VPN via the ReiverNet network?

  Yes, our system is VPN compatible and a public IP address can be provided where required.