ReiverNet knows that a happy guest means a happy hotelier. With this in mind, we have put every effort into providing your guests with an online experience that is fully featured and simple to use.
Guests aside, our core principle has been to keep management of the system easy. Over the last decade we've used our extensive hotel industry expertise to put together a sophisticated system that delivers hotels a great ROI, yet requires minimal hotel staff involvement as we do all the work.
ReiverNet doesn't aim to be the cheapest provider of guest room broadband, but we do claim to be the best provider with the fairest business models and the highest returns for hotel owners.
All our reports are in real time, allowing customers to monitor key information like data usage, number of connections and billing summaries at any time. Comparisons can also be made with previous months or years if required.
Our advanced billing engine allows per minute billing up to a maximum price cap and has the ability to measure an individual's data usage. This also allows for both time and data portions to be charged separately. Guests have a choice of pricing plans and are fully informed of what service they will receive prior to being connected and charged. Our unique data counting feature coupled with our proven Quality of Service module ensures the highest average guest experience and can effectively manage monthly ISP charges.
We provide sophisticated head office reporting tools that provide summary information for all sites within a group. This makes it easy for your Financial Controller or IT Manager to see how well the system is performing as a whole, rather than visiting each hotel report separately.
The hotel controls the look and feel of the guest portal pages. All hotels have control of the content displayed on their hotel branded portal pages (where the guest connects), including the ability to feature local businesses and events. ReiverNet's Portal pages are easy to manage and can be multi-lingual if required. With the addition of Yahoo!7 news and weather links, the portal pages are truly interactive.
Using the ReiverNet solution, you can seamlessly tailor the guests Internet experience through the hotels PMS. Our intuitive interface allows the hotel to change the pricing, data allocation, time and speed of the connection via PMS database fields.
We offer 24/7 multi-lingual support via our dedicated help-desk. Each hotel has a Senior Account Manager as their primary point of contact, so you can be assured we will always be here to help.
All our networks are monitored 24/7, keeping your guest network protected from the issues of spam and external threats. All equipment and software, including all hotel interfaces are monitored remotely 24/7 by our specialised network engineers.
ReiverNet aims to provide a guest broadband internet solution to conferences that is simple and flexible enough to meet your clients requirements. We have vast experience with conferences, from director meetings to large scale conventions and exhibitions with 1000's of delegates. Access codes can be generated on demand by venue staff and used immediately by conference delegates.
Our intelligent bandwidth solution guarantees the highest average guest experience at all times. Our Quality of Service module automatically ensures that your guest's connection is not affected by heavy users that are transferring high amounts of data at the same time. This key feature is proven and fully configurable right down to individual guest level to achieve the most consistent guest experience.
ReiverNet's customers have access to our easy to use prepaid voucher printers. Staff can generate a voucher when requested by a guest, by simply pressing a button on the printer. Vouchers contain the guests unique access code, as well as providing our 24/7 guest support number. With charges only being invoiced on redemption, there is no requirement for the hotel to pre-purchase and deal with the hassle or management of stored value cards.
ReiverNet has a syndication agreement with Yahoo!7 that allows us to provide up to date news and weather feeds directly to your valued guests via the guest portal pages.
The ReiverNet solution is fully endorsed by iPass, meaning that a hotel with ReiverNet's guest broadband system can service the many corporate users seeking hotels with iPass facilities. Achieving iPass endorsement also means that our systems have performed well under rigorous security testing.
It is commonplace for corporate users to require VPN connections, we have ensured that our system is compatible with all major VPN vendors including Cisco, Microsoft, Novell and Nortel. We've also passed the rigorous iPass certification process which includes extensive end-to-end VPN testing.
Contact one of our Account Managers for a full demonstration of our guest broadband system.
Additionally you can email our support centres at:
support@reivernet.com
